Mobile Banking: It’s Important.

I came across an article from JOIS Inc about the importance of Mobile Banking; which has been implemented by Bank of America, Citibank, and Wachovia.

“Currently there are around 200Million mobile customers in USA , out of which great deal of customers already using text messaging ( aka SMS) and Web browsing using Mobile devices. First we would like to address what any technology innovation brings to industry or its customers. Like internet technology,Mobile technology also brings advantages and disadvantages.”

This company offers a service that is important to my friend Alex Hillman. Recently we were discussing the redesign of a local Bank’s online banking software, and his disappointment with their service. Alex and his friends are constantly on the go, and require mobile access to account balances, paying bills, and transferring money. Once implemented, the opportunities are endless; including the ability to instantly notify customers about fraudulent transactions.

I am interested to see how many other banks implement this service.

Technorati Tags: Alex Hillman, Banking, JOIS Inc, Mobile Banking, mobile, web 2.0

Posted on May 4th, 2007 | By: David Litsky | Filed under Banking

2 Responses to “Mobile Banking: It’s Important.”

1. Brad Levinson Says:
   May 4th, 2007 at 9:32 pm

   Interesting article.

   I wonder if the limitation so far has been the lack of navigational options with the current mobile phones.

   There’s going to be a certain new one that might solve this one fairly decently…

2. Alex Hillman Says:
   May 6th, 2007 at 5:34 pm

   Mobile web in general is really important with the general increase in usage of smartphones. Luckily, well designed and developed sites are easy to adapt for mobile use. Any site built with accessibility in mind is very easy to convert for mobile compatibility. Unfortunately, and surprisingly, my bank’s website is neither designed nor developed with accessibility in mind In fact, the web site is totally useless to someone who is using a screen reader, due to some of the techniques used in putting the page together. I’ve logged in and checked balances on a non-mobile optimized page and it’s a disaster.

   Mobile is just a facet of accessibility in general. Perhaps you can do some research and tell us about the importance of accessibility (I’m talking about this kind: http://en.wikipedia.org/wiki/Web_Accessibility_Initiative ) in the banking industry?

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